Skip to content
Local Landscape
Open all yearSupport programme

Local Landscape rating8/10

Clarity 8 · Confidence 7 · Completeness 10

UK International Consumer Centre (UKICC) advice service

The UK International Consumer Centre (UKICC) advice service is a free support programme giving impartial advice to UK consumers who have problems with traders outside the UK. Open, no fixed deadline.

Run by UK International Consumer Centre (UKICC) · funded by UK Government funding, operated by the Chartered Trading Standards Institute (CTSI)

Checked against the official page (ukicc.info) on 3 Nov 2026.

Free and impartial advice for UK consumers who have problems buying goods or services from traders outside the UK, including help to contact the company where direct attempts have failed.

Apply or find out more Official page

These details are gathered from public web pages and are not financial advice. Check them with UK International Consumer Centre (UKICC) before you apply.

Could your business apply? Check in a few seconds

Status and deadline

Status

Open all year

Confirmed on the official page

Deadline

Open all year

Confirmed on the official page

How much

Not stated

Who can apply

UK consumers who have disputes with traders in other countries. Excludes UK consumers who have issues with traders in the UK, which are handled by Citizens Advice.

Confirmed on the official page

Business size

Micro (under 10 staff), Small (10 to 49 staff), Medium (50 to 249 staff), Start-ups

Not confirmed on the official page

Could your business apply?

Tell us about your business and an AI will compare it with this scheme's rules: what fits, what doesn't and what to check with UK International Consumer Centre (UKICC). It takes a few seconds.

We send what you type, and this scheme's details, to an AI. We don't keep it unless you save it as your profile. More about this

How to apply

Submit a complaint online via the UKICC contact page, after first trying to resolve the issue with the trader and contacting your bank or payment provider.

Not confirmed on the official page

Where it is open: UK-wide

United Kingdom

Not confirmed on the official page

HartlepoolMiddlesbroughRedcar and ClevelandStockton-on-TeesDarlingtonHaltonWarringtonBlackburn with DarwenBlackpoolKingston upon Hull, City ofEast Riding of YorkshireNorth East LincolnshireNorth LincolnshireYorkCounty DurhamCheshire EastCheshire West and ChesterNorthumberlandCumberlandWestmorland and FurnessNorth YorkshireBurnleyChorleyFyldeHyndburnLancasterPendlePrestonRibble ValleyRossendaleSouth RibbleWest LancashireWyreBoltonBuryManchesterOldhamRochdaleSalfordStockportTamesideTraffordWiganKnowsleyLiverpoolSt. HelensSeftonWirralDoncasterRotherhamNewcastle upon TyneNorth TynesideSouth TynesideSunderlandBradfordCalderdaleKirkleesLeedsWakefieldGatesheadBarnsleySheffield

Open across United Kingdom, so every council area in the North of England is shaded.

Drawn from the areas the funder names. If a scheme is only for part of a council area, check its own page. Boundaries from the Office for National Statistics.

Have you used this scheme?

Rate it to help other businesses decide whether it is worth their time. Once 3 businesses have rated it, their ratings move its Local Landscape rating up or down a little. We never show who gave a rating. How ratings work

You need a free business profile to rate it. Make your profile, or sign in if you have one.

Related open schemes

Everything open across the North

Source and last checked

Local Landscape gathers this information automatically from the pages below, then checks the key details against the official page. Checked against the official page (ukicc.info) on 3 Nov 2026. Its details have not changed since it was listed on 3 Nov 2026. No person has checked it, so confirm the details with UK International Consumer Centre (UKICC) before you apply.

Run this scheme? Claim UK International Consumer Centre (UKICC)'s page to keep it right.